You can reach the First Volunteer Customer Care Center toll free at 1-866-668-4700, from 8:30 a.m. (EDT) until 5:30 p.m. (EDT); by filing out this form, or by stopping by any of our 24 branch locations.
Call about issues that require immediate attention or involve sensitive information such as:
If you have a request for information or believe there is an error with your loan, please write to us at:
First Volunteer Bank
Attn: Error and Request Processing
P.O. Box 11167
Chattanooga, TN 37401
Please include the following information in your letter:
Loan Account Number
Specific details of the request or error.
We will acknowledge your letter within five business days of receipt.