Contact Us

You can reach the First Volunteer Customer Care Center toll free at 1-866-668-4700, from 8:30 a.m. (EDT) until 5:30 p.m. (EDT); by filing out this form, or by stopping by any of our 24 branch locations.

Please use this form to send us questions, comments, and feedback.
Your e-mail will be directed to the most appropriate person and answered within one business day.
While most questions and comments can be resolved through e-mail, call us at 866-668-4700 if any of the following situations apply:

Call about issues that require immediate attention or involve sensitive information such as:

  • Enroll in Telephone Banking
  • Lost or stolen items like credit cards, checks and debit cards
  • Identity theft
  • Fraudulent transactions
  • User names and passwords
  • Account numbers and balances
  • Transactions information
  • Social security numbers
  • To request a copy of your Customer Credit Card Agreement
* Name :
Address :
City :
State :
Zip :
* Phone :
Email :
Subject :
Questions/Comments :
Required field *

Need more loan information, or believe there is an error with your loan?

If you have a request for information or believe there is an error with your loan, please write to us at:

First Volunteer Bank
Attn: Error and Request Processing
P.O. Box 11167
Chattanooga, TN 37401

Please include the following information in your letter:
Your Name
Home Address
Loan Account Number
Specific details of the request or error.

We will acknowledge your letter within five business days of receipt.