Frequently Asked Questions


1. Why does my CheckCard not work?

The following reasons would cause your CheckCard to not work properly:

The wrong PIN number may have been entered.

The purchase was over the daily limit.

The balance of your account is negative or too low for purchase.

The wrong expiration date was entered during your transaction.

A technical problem may have occurred.

2. Why does my password not work on Internet Banking?

The following reasons would cause you not to have access to your Internet Banking account:

You may be typing in your password with your Caps Lock on.

Your account has not been fully enrolled into our system.

If you have unsuccessfully tried to log into your account 5 times, then the account has been disabled, and must be enabled, which will require you to request your password to be reset.

Remember, you can always request to have your password reset via the Internet, or calling 1-866-668-4700.

3. Why can I not access my account via Telephone Banking?

If you haven’t accessed your Telephone Banking account in some time, then it may be disabled. This can be corrected by calling your First Volunteer Bank location, and requesting that your account be reset.

4. After Enrolling in Internet Banking, I am unable to log in?

You must receive an email enrollment confirmation before you can log in. Normally it will require one business day to complete the enrollment process.

5. What happens if I forget my PIN number to my CheckCard or Telephone Banking?

Forgotten debit/check card PIN: You may call (800)567-3451 to have your PIN reset; or you can visit your First Volunteer Bank location and request a new PIN number.

Forgotten Telephone Banking: Please visit or call your First Volunteer Bank location and request your Telephone Banking PIN be reset

6. Who do I call if my CheckCard is lost or stolen?

Report the card to at 1800-554-8969.

Still have questions? 

Visit one of our convenient branch locations or call us Toll Free at (866)668-4700.