Using Your CheckCard


We May Be Calling You
If your CheckCard  (Debit Card) is used at an unusual location for your account; we may be calling to verify it’s you using the card.

To protect you and your First Volunteer account, we monitor your ATM and CheckCard transactions for potentionally fraudulent activity, which may include a sudden change in locale (such as when a U.S. issued card is used unexpectedly overseas), a sudden string of costly purchases, or a pattern associated with fraud. 

If we suspect fraudulent ATM or CheckCard use, we will call you to validate the legitimacy of your transactions.  Your responding to our call is critical to prevent potential risk and avoid restrictions we may place on your card.

When making plans to travel, whether within the United States or abroad, please notify the First Volunteer Customer Care Center before leaving so we may exempt your card from being restricted while you are traveling.  You may reach the Customer Care Center at (866)668-4700.

Our goal, quite simply is to minimize your exposure to risk and the impact of any fraud.  To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your current telephone number(s) and address.